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| = Contact Us =
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| = Customer Service =
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| = Customer Favorites =
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= Security = |
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= Customer Service = |
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Our primary goal is to please our customers. We take pride in our outstanding customer service and expert shopping assistance and we absolutely guarantee every item we sell.
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Ordering & Payment |
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Order online at Luxurylamb.com 24 hours a day, seven days a week. Online ordering is quick, easy and secure. Please print an order confirmation for your records.
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To order by phone call toll free 1-877-589-5262 Monday thru Thursday, 9 AM – 10 PM and Friday, 9 AM – 1 PM EST. To reach a design specialist call toll free Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST. Call us today. We have professional designers waiting to assist you. |
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The following forms of payment are accepted: Credit Cards issued in the USA and Canada - American Express, Discover, Visa and MasterCard. We also accept wire transfers and money orders. Please mail your money order with a copy of your order confirmation to:
LuxuryLamb.Com
1548 56 Street
Brooklyn, NY 11219 |
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Although the pricing and information on our site has been checked for accuracy, occasional errors may occur. We reserve the right to make corrections to any errors, which may have gone unnoticed.
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Sales Tax |
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We are required to charge sales tax to all orders shipping to New York addresses. All other orders within the USA are not subject to any taxes.
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Shipping |
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Standard: Bedding, small furnishings and décor will generally ship via ground service with carriers such as UPS, FedEx, and USPS. These shipping companies provide the fastest and most reliable service for standard sized packages. Your order should arrive within 2-7 business days from the lead-time noted on our website for each item. |
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Shipping Surcharge: Large furniture pieces require more secured handling and are shipped with special freight carriers. As a result these oversized items incur a shipping surcharge which is noted on our website by applicable items. The freight carrier will contact you to schedule a delivery date and when delivering will place the item inside the main threshold of your home. |
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White Glove Delivery: Because our commitment to exceptional customer service, we also offer, for a minimal charge, White Glove Delivery for many of our oversized items. Upon delivery, the carrier will unpack, place the furniture in the room of your choice, assemble the product and discard the packaging materials. Please note that cribs and beds will not be assembled. |
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Alaska, Hawaii, Puerto Rico, APO/FPO and Canada:
We are pleased to note that many of our items can be shipped to these locations. A customer service agent will contact you if there are any shipping adjustments needed. We're sorry, but we cannot accommodate any oversized shipments. In addition, all taxes and custom fees are the responsibility of the customer. |
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International Orders:
Many of our items can be shipped internationally via a freight forwarder. If you do not have an existing freight forwarder we would be happy to set you up with one. Freight charges, custom fees and taxes are the customers responsibility. Please make sure the forwarding company inspects the package upon their receipt. Our liability ends as soon as the company signs for the package. Please note that we do not accept internationally issued credit cards. If you do not have an American issued card we can process your order with a money order or wire transfer.
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Returns & Exchanges |
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If you are not completely satisfied with your purchase within 30 days of receipt, you may return it for a refund, or an exchange. (This is applicable for non custom items only.) Returned items must be unused, in their original condition and packaging, with tags still on items. Please note that larger items incur a 15% restocking fee which will be deducted from your refund.
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SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. Furthermore, the customer will be responsible for all return shipping charges. For your security, please ship with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. For “free shipping” items being returned, actual shipping charges paid by us to deliver the item will be deducted from your refund. |
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We only accept returns after a valid return authorization number was issued. To request a return authorization
number please email ra@luxurylamb.com. Make sure to include your name, product name, order number and reason for return. A customer service representative will contact you with a return authorization number and the address where you need to ship the item. We will not accept a return if an authorization number wasn’t issued.
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Damages |
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In the unlikely event you receive a product that is incorrect, damaged or missing parts, please notify us within 7 days of delivery so that we can quickly take action to resolve the issue by arranging a return and/or shipping a replacement part. Please note: we may require digital images of the damage to process your claim.
HOW TO RECEIVE YOUR SHIPMENT:
LuxuryLamb.Com artists and manufacturers take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet). If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note, "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Please make sure all original packing material is kept in the event of a return before the use of the product. All items/products that have been opened and used cannot be returned. Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to LuxuryLamb.Com at the time of delivery by calling us toll free at 1-877-589-5262. LuxuryLamb.Com will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.
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Cancellations |
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At LuxuryLamb.Com we try to ship our products as soon as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you call us within 1 hour - we will try our best to accommodate you. Once your order has been processed it will be handled the same way as a return. Refused shipments will be considered a return as well. Please see our Return Policy for further instructions.
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that incur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
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Custom Items |
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Items labeled custom on our website cannot be returned, exchanged or cancelled. In addition, personalized items, custom-designed furnishings, bedding, accessories, and other made-to-order items are custom. Because artisans craft these items to your specifications, we cannot accept returns on custom items.
We have fabric and finish samples available to help you select the appropriate colors and designs for your dècor. Because custom items cannot be returned, we suggest that you contact a Design Consultant to request a sample prior to purchasing these items.
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Children's Furniture 
